We hope you love your order, but if there is something not quite right then we are more than happy to help resolve the issue. Please email email@example.com within 7 days of receiving your order. Our policy lasts 4 weeks from date ordered. Unfortunately any claims made after this time wont be valid for refund or exchange. Please include your full name and order number in your email.
Here at Luxy all items are checked before leaving us to ensure we only send out excellent quality items.
If your item is damaged you may need to provide photographic evidence. We will look at the severity of the damage before making a decision. If we feel the item is still usable then we will not exchange. If you would like to return a damaged item then we are happy to do so. Please note postage costs must be covered by yourself and yourself are responsible for the parcel until it reaches us. We do not take responsibility for any parcel that go missing.
If you simply dislike the fragrance then please make sure you do not open or use the product so that an exchange or refund can be given. We are unable to refund or exchange opened products. Please note postage costs must be covered by yourself and yourself are responsible for the parcel until it reaches us. We do not take responsibility for any parcel that go missing.
Unfortunately we do not accept refunds or exchanges on sale items.
We hope you understand and accept our policies. As a small business proof is needed to verify any claims and to protect ourselves. Of course we are happy to help resolve any genuine claims.